Managing the enterprise desktop is a critical component of any IT strategy. An unmanaged or poorly managed desktop can drive IT costs up significantly. Security risks, IT inefficiencies, low end-user satisfaction, system instability, lost productivity and high Service Desk call volumes are just some of the consequences of neglecting the desktop.
Today’s ever-evolving technology landscape has influenced the average end user. A need for increased mobility, coupled with the ubiquity of powerful mobile devices has led to an expectation for access to IT services from anywhere and from any device. The increasing consumerization of IT is driving a demand for more workspace freedom, more flexible configurations and access to corporate resources through personal devices. In addition, many IT organizations support a large and complex suite of applications (hundreds or thousands of apps) and require multiple desktop and application configurations to meet the needs of the business.
At the same time, IT administrators must ensure that security and compliance policies are enforced, while balancing costs in an environment of increasing complexity.
The Vision – User-Centric IT
As these factors combine, they require IT organizations to re-assess their strategy. Previous models may not be compatible with the evolving requirements of the clients and businesses they serve. Adhering to a machine-centric, inflexible desktop management strategy is no longer a viable option. Rather, a user-centric approach is necessary if IT organizations wish to be successful in this new paradigm. The new vision is all about delivering services to users. The desktop itself is simply a commodity – one of the many potential delivery mechanisms for IT services. In a user-centric world, the goal of IT is to enable simple, consistent user access to IT services.
At RedShift Solutions, we specialize in helping organizations define and execute an overarching Desktop Management Strategy that utilizes industry best practices and guidelines. By effectively managing the enterprise desktop, organizations can greatly reduce costs, risks and inefficiencies.