We recently purchased Optik TV from Telus, and in the process they switched out my DSL modem for a fancy new Wireless Router/Modem/Switch combo from Actiontec, model V1000h.
This router is “crippled” by Telus intentionally, presumably so people can’t go in and mess around with settings. Clicking on the most promising button “Advanced Settings” just takes you to a blank screen and then hitting the back button forces you to log in again. I dug around on some forums and there was all sorts of advice about hacking the router, updating the firmware to “uncripple” the router – to liberate it and enjoy the sweet, sweet freedom of messing around with router settings. But there were ominous warnings as well: “ONLY do this if you own the router personally. Telus will not support this upgraded firmware, etc.”
Having been stung badly with firmware updates on my Samsung Blu-Ray player (after one particular update, all Warner Bros DVDs would no longer display the disc menu), I was reluctant to go updating firmware. So I called Telus support.
As I had anticipated, their helpful staff were pleasant, efficient, and technically equipped to handle my question.
The conversation went something like this:
Me (after a 40 minute wait): Hello, I would like to disable the internal DHCP server on my Actiontec router.
Telus Support: We don’t support that.
Me: I know that the firmware you load on these routers hides those screens, but what I’m asking is there a way to get into those screens to disable DHCP – I already have a DHCP server on my network and this thing is causing conflicts.
Telus Support: So, you would like to port-forward your router?
Me: No, I want to disable the DHCP server.
Telus Support: I have no information on how to do that – you will have to call the manufactuer of this router.
Me: But your agreement states that I’m not allowed to update the firmware or modify this router, correct?
Telus Support: Yes, that is correct. But if you would like to port-forward the router…
Me: No, I’m good. *Click*
But I was determined to figure this out. And after digging a little bit more I found some posts with the “secret” links to some of the advanced settings I was looking for. So, if you own an Actiontec V1000H router and you want to get in there and mess about, here are some of the pages. If others have a more complete list, please post in the comments!
Just log in with “admin” and paste those puppies into your browser and you will be good to go. No firmware update needed. Now, to test if my TV still works…